Shipping and Returns
What day will my order be roasted and shipped?
Web orders are currently roasted and shipped on Mondays every week. Orders received after 12 am PST on Monday are put on the schedule for the following week.
Can I pick up my order at your Coffee Bar?
With the temporary closure of our Coffee Bar due to the COVID-19 crisis, we have suspended order pickups for now.
What is your return policy?
While we do not currently accept returns on web orders, we want you to be as pleased with our product as we are. If for any reason you are dissatisfied with your order, please let us know and we will do our best to remedy the situation.
Is your coffee Fair Trade and/or Organic?
We do not intentionally seek out coffee certified as Fair Trade. Instead, we purchase green coffee for a premium far higher than the relatively low floor set by fair trade pricing.
Similarly, we don’t deliberately source coffees that are certified organic. Many of the farms we source from utilize organic and conscientious growing methods, yet often don’t possess the financial means necessary for organic certification. Therefore, we choose to focus on working with ethical importers and partners who aim to enrich all stakeholders in the coffee production supply chain.
How light or dark do you roast?
Because degree of roast is largely subjective, we choose to not label our coffees as light, medium, or dark. We design our roast profiles to bring out the inherent characteristics of each particular coffee, while adding as small a fingerprint as we can. Our primary goal is sweet, balanced, and well-developed coffees without any roasty notes.
How long will this coffee stay fresh?
If stored in an airtight container out of direct sunlight, coffee can still be tasty months after its roast date. With that said, we believe our coffee tastes its best if consumed within 14 days of roasting.
Will you donate coffee for my event?
Possibly! We have a designated annual budget for donations and other charitable causes. To inquire, please send us an email with any pertinent information.